Parcel shipping for smaller shipments
When you send products, documents or spare parts to customers, suppliers or other recipients. Learn more about services, prices and how to pack correctly.
Read more about parcel shippingProactive customer service
Proactive customer service for shipping – we act before problems arise
Our customer service monitors your shipments continuously and acts as soon as something deviates, both towards the carrier and towards you. The portal also checks your details before you book, so errors and delays are stopped in time. You have one contact for all carriers.
Up to 38% lower shipping costs
Less admin with integrations
Personal customer service that monitors your shipments
Sound familiar?
When a delivery doesn't go as planned, it is often the customer who notices first. Then the hunt for the right person at the right carrier begins.
"We only notice delays when the customer contacts us"
"We spend hours chasing carriers about damage"
"Nobody knows where the shipment is when something goes wrong"
Customer service that acts in time
Proactive customer service means we don't wait for you to get in touch. We follow your shipments, catch deviations early and drive the case until the recipient has received the delivery.
Monitoring
We spot the deviation first
Tracking data is gathered regardless of carrier. We follow your shipments and react when something stands out, such as a delay, an incorrect address or a shipment that has stopped moving.
Validation
Errors stopped before booking
The portal checks addresses, dimensions and details continuously. This reduces the risk of a shipment getting stuck, being delayed or incurring surcharges afterwards.
Case handling
Cases driven to resolution
We contact the carrier, follow up and keep you informed until the case is resolved. No case gets lost along the way.
One contact for all carriers
Whichever carrier the shipment goes with, we handle the case. You don't have to keep track of customer service lines and contact forms at every carrier.
+10
Carriers
+134
Freight services
+38
Freight agreements
Deviation management that saves time
When a shipment deviates from plan, we act immediately. We contact the carrier, find out what has happened and make sure the delivery arrives, often before you or the recipient have noticed anything.
Delays and stalled shipments caught early
Incorrect addresses and details corrected in time
Status updates without having to ask
Help with damage, claims and customs
If goods are damaged or lost, we help you with the claim against the carrier, from first contact until the case is closed. If a shipment gets stuck in customs, we help you work out what is missing.
Damage reports and claims against the carrier
Support with transport damage and lost goods
Guidance when a shipment is stuck in customs
Connect Shiplink to your systems
Let us connect your store, warehouse or business system so that order data flows in automatically – less manual work, fewer errors and a shipping flow that scales as volumes grow
+50
Ready-made integrations
15 min
Typical setup time
98%
Go live the same day
A better delivery experience for your customers
When deviations are handled in time, recipients get their deliveries as promised and fewer customers need to contact you. Tracking information is sent automatically and you can follow up delivery precision in the portal.
Recipients get continuous tracking updates
Fewer "where is my parcel" enquiries
Follow up delivery precision and deviations
How our proactive customer service works
You don't need to do anything extra for us to start monitoring your shipments. It happens from your first booking.
1
Book your shipment
Book in the portal or via your integration. The portal checks the details before the booking is sent.
2
We monitor the shipment
We follow tracking at all carriers and react when something deviates from plan.
3
We resolve the case
In case of delays, damage or customs questions, we contact the carrier and keep you updated until the delivery is complete.
How our customers use Shiplink
See how other companies automate their shipping with Shiplink
What many ask about our customer service
Answers to common questions from companies that want better control of their deliveries.
We already have customer service at our carriers
With several carriers you have several customer services to keep track of. With us you have one contact who knows all your shipments.
We ship too little to need it
Even a few shipments a week can mean hours of searching when something goes wrong. We help you no matter how much you ship.
We want to stay in control ourselves
We keep you updated on what is happening in the case. We do the work, but you always know where it stands.
How do we reach you?
By phone, email or chat. You talk to real people with long experience of shipping.
What happens in case of transport damage?
We help you with the damage report and the claim against the carrier, from first contact until the case is closed.
Do you help with customs?
Yes, we give guidance when a shipment is stuck in customs. With the Fraktavdelning price plan you get more in-depth help with customs questions.
Frequently asked questions about proactive customer service
Have more questions? Feel free to contact us.
What is proactive customer service?
Proactive customer service means the customer service team acts before the customer gets in touch. At Shiplink, it means we monitor your shipments, detect deviations early and contact the carrier directly.
What is the difference between proactive and reactive customer service?
Reactive customer service helps you when you get in touch with a problem. Proactive customer service follows deliveries continuously and acts when something deviates, which saves time and reduces the number of problems that reach the recipient.
What counts as a deviation?
For example a delayed delivery, a shipment that has stopped moving, an incorrect address, damaged goods or a shipment stuck in customs.
Do you help with claims and transport damage?
Yes. We help you with the claim against the carrier and follow the case until it is closed. Document the damage and the packaging with photos as soon as possible.
Does the customer service cover all carriers?
Yes. Whichever carrier you book via Shiplink, you have the same contact for all questions and cases.
How do I get started?
Create a free business account and book your first shipment. We monitor your shipments from the first booking.
Proactive customer service for shipping
How deviation management and delivery monitoring work
A delivery that is delayed, damaged or stuck in customs affects both the recipient and your brand. With proactive customer service and continuous delivery monitoring, problems are detected early, often before they have affected the customer. Here we explain how it works and what you gain from it.
What is proactive customer service in shipping?
Proactive customer service means the customer service team takes the initiative instead of waiting for the customer to get in touch. In shipping, it means someone follows shipments continuously, sees when something deviates from plan and acts directly with the carrier. The difference from traditional, reactive customer service is that problems are handled earlier, while it is still possible to influence the outcome. For your business, that means fewer customer enquiries, less time in phone queues with carriers and a more predictable delivery experience for the recipient. Read more about our shipping solution.
Deviation management – from detection to resolution
A deviation can be anything from a delayed delivery or a shipment that has stopped moving to an incorrect address, damaged goods or a shipment stuck in customs. Good deviation management is about detecting the deviation quickly, finding the cause and driving the case to resolution. At Shiplink, tracking data from all carriers is gathered in the same format, which makes deviations easy to spot regardless of which carrier the shipment goes with. Our customer service contacts the carrier, follows up and keeps you informed until the recipient has received the delivery. See how the shipping portal brings all shipments together.
Transport damage and claims
When goods are damaged or lost in transit, the claim needs to be made against the carrier, often within a certain time and with the right documentation. That can be time-consuming, especially if you ship with several carriers with different routines. Document the damage and the packaging with photos as soon as possible and keep all documents related to the shipment. With Shiplink we help you with the damage report and the claim against the carrier, so you don't get stuck between the carrier and your customer.
Delivery monitoring that prevents problems
The best case is the one that never arises. That is why Shiplink's portal checks addresses and shipment details before booking, which reduces the risk of errors, delays and unexpected surcharges. At the same time, delivery monitoring gives you data to follow up delivery precision and lead times over time. When you see where deviations occur, you can work with us to adjust your choice of carrier, shipping service and packaging, so delivery quality improves with every shipment.
Send parcels, pallets & goods
Here you'll find resources and knowledge on various shipping topics – learn more and take the next step.
Pallet shipping for larger and heavier goods
For deliveries that need to be transported on pallets – full or part pallets. Learn about pallet dimensions, loading rules and how to book pallet shipping smoothly.
Read more about pallet shippingGeneral cargo and larger shipments
For goods that require more space or special handling, for example heavy, bulky or fragile shipments. Here we gather resources on general cargo and tailored transport solutions.
Read more about general cargoRead more about our wide range of freight services
Bring all your shipping needs together through our collaboration with several carriers, enabling a wide range of shipping services
Tired of chasing carriers?
Create a business account and we will monitor your shipments from the first booking. Want to know more about how our customer service works? Book a call with us.
Free to create an account.