E-commerce shipping – more delivery options, lower costs

How much does shipping cost for an online store?

Shipping costs for an online store depend on the weight and size of the parcels, where they are sent, which delivery service the customer chooses and which shipping agreements you have. Many online retailers pay more than they need to because they use the same carrier and service for every parcel. By comparing options and using pre-negotiated prices, you can reduce the cost per order.

Which delivery options should you offer?

Customers expect to be able to choose how they receive their goods. Common delivery options are pickup points, home delivery and delivery to businesses. More options can increase the share of completed purchases, but each option also needs to be profitable. With several carriers in the same solution, you can offer different options without administering several agreements.

Returns in e-commerce

Returns are a natural part of e-commerce and affect both costs and customer satisfaction. Smooth returns handling makes it easy for customers to send goods back and for you to keep track of what is on its way. When returns are handled in the same flow as outbound deliveries, they are easier to follow up.

What should an e-commerce shipping solution handle?

A good e-commerce shipping solution should give access to several carriers, competitive prices, integration with your online store, automatic waybills and labels, tracking for the customer and support for returns. It is also valuable to have someone to turn to when a parcel is delayed or damaged.

E-commerce shipping abroad

If you sell to customers in other countries, you need carriers that cover those markets and control of customs and documents for shipments outside the EU. With Shiplink you can book shipping both within Sweden and internationally, and our team helps you with customs questions.

Your own shipping agreements or pre-negotiated ones?

Many smaller and growing online retailers don't have the volumes needed to negotiate good shipping agreements on their own. With pre-negotiated shipping agreements, you get immediate access to competitive prices with several carriers and can grow without having to renegotiate your agreements.