Track your shipment with Postnord
Important information for you who will receive goods
The majority of shipping services do not include carrying assistance. The driver brings the necessary aids to transport your goods from the truck or van to the plot boundary. Carrying help into, for example, stairs, lifts or to other places at the address is usually not included. If carrying assistance is needed, it is best to plan and arrange it yourself.
If your location, such as a basement location, may be difficult for the driver to find, make sure there are clear signs and instructions when the driver arrives.
Two options for being contacted when delivering to companies are Notification and Delivery Notice. Notification means that the carrier and recipient book a time and day for delivery together. Delivery notification means that the driver calls approximately 30 minutes before the delivery. These options must be booked by the person ordering the shipment.
It is the sender who booked the shipment who decides which service is used. The services may vary between shipping companies and with the person booking the shipping. If in doubt, contact the sender or whoever ordered the shipment for confirmation regarding the type of delivery you can expect.
When you receive your shipment, begin by inspecting the outer packaging. If you observe damage to the outer packaging, note the word "damage" when signing.
Document with pictures and possibly a film from the outer packaging to the contents. Save the packaging until the complaint case has been completed. If you discover damaged content, first contact the company where you ordered the goods. The freight orderer must in turn inform the shipping company if it occurred.
Track shipments handled by other carriers
View the status of your delivery with other transport providers.
A freight solution that goes beyond booking
Shiplink replaces the need for multiple systems and manual processes. From price comparison to tracking and follow-up, everything is handled in one seamless flow.
All freight in one portal
Compare prices, terms and transit times. Use Shiplink’s competitive agreements and book pick-up, labels and documents in one single flow.
Automate your freight flow
Order data is automatically retrieved from your e-commerce platform or ERP system. The portal helps you select the right service for every shipment.
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Proactive customer service
Preventive monitoring for all your shipments, combined with personalised customer service to optimise costs and your freight flow.
Frequently asked questions
If you have received an email or other notification that you will receive a package, you should be able to find the information there. Otherwise, contact the sender or the orderer of the shipment - they can always answer which shipping company picked up or it was ordered through.
It is the unique number that your shipment received from the carrier. It usually consists of several numbers and possibly a few letters. It is what can be used to track the goods.
If you are unsure which shipping company has your shipment, check with the sender or customer in the first instance. But you can contact Shiplink's customer service and we will try to help you.
We are the shipping department of small or medium-sized companies. We take care of everything complicated, difficult and time-consuming with shipping. So that you and your company only need to pack and send.
Get in touch – talk freight
Enter your phone number or email address and we’ll contact you to discuss how we can support your business.